AI Customer Support Platform

Reduced support ticket volume by 60% with an AI agent trained on product docs and past conversations.

60%

Ticket reduction

<30s

First response

+24%

CSAT improvement

The challenge

A fast-growing SaaS startup was drowning in repetitive support tickets, slowing response times and burning out their small support team.

We built a RAG-powered support agent integrated into their help center and in-app chat, with human handoff and analytics dashboards.

60% fewer tier-1 tickets, sub-30-second first response, and support team refocused on high-value customer issues.