AI Customer Support Platform
Reduced support ticket volume by 60% with an AI agent trained on product docs and past conversations.
60%
Ticket reduction
under 30s
First response
+24%
CSAT improvement
The challenge
A fast growing SaaS startup was drowning in repetitive support tickets, slowing response times and burning out their small support team.
Our solution
We built a RAG powered support agent integrated into their help center and in app chat, with human handoff and analytics dashboards.
The outcome
60% fewer tier 1 tickets, sub 30 second first response, and support team refocused on high value customer issues.